The Tale of the Double-Edged Sword Labelled Consumer’s Psychology

3 October 2022
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A famous ancient philosopher Plato once said that human behavior flows from three main sources: desire, emotion, and knowledge. Later on in the 20th century, the behavioral economics capitalized on this assumption by introducing social, cultural, and cognitive factors e.g., cognitive biases.

The Tale of the Double-Edged Sword Labelled Consumer’s Psychology

A closer look at the decision-making process of the main economic actors will reveal that both supplier and buyer are rationally bounded: they are unaware of all the economic alternatives and will base their decisions on their subjective knowledge, which is quite limited and more often than not suboptimal.

This simple fact has a huge impact on your campaigns’ performance: if you can harness the bounded rationality of the leads – you will save yourself a fortune on costs and bring another one via enlarged revenue; if not – you are endangering even the most flawless campaigns to flop down.

Grab yourself a cup of tea, we are commencing our journey to understand the psychological levers you can use to improve your campaigns.

Theory Is Simple, Practice Is Complex

While trying to sell your product, you inevitably engage in a Prisoner’s Dilemma game with other affiliates you compete against. In a nutshell, this game is about how to win the competition and/or maximize your profit. It has various subtypes but generally deals with the ideal conditions, whereas we tend to live and run campaigns in mundane situations plagued with imperfections and interruptions. This means that we can learn from these cognitive theories, but should be cautions while using them in real life.

Brand Identity and Baby Ducks

Real life is more complicated at least because your campaign budget can be lower than that of the competitors, your goodwill around the affiliate network can be greater, and your leads want no other ads but from you. That’s right, we are talking about brand identity and customer loyalty here. Think about huge manufacturers like Subaru, Apple, and Bosch – they have an army of fans that trust their products, regardless of the price. People are ready to overpay for the products they have tested and enjoyed because this way they do not have to search for something else. Scientifically speaking, people avoid the risk this way, because generally they are risk-aversive.

So, how to improve this loyalty towards the product you advertise? Firstly, when it comes to behavioral economics, the reference point matters. Scientifically speaking it can be labeled as baby duck syndrome (remember those little tykes that follow the first object they happen to see, believing it’s their mother duck? In the same manner, your leads will compare everything else against the reference point they have seen before.

Therefore, you can exaggerate a bit by bumping up the price or deliberately highlighting the drawbacks. This way, every other product (you actually want to sell) will look like a bargain. Just make sure that your reference point sounds credible. Or you can do the opposite and promote the reference point, all in accordance with the baby duck syndrome.

Middle Ground

Generally, people stick to the middle ground in terms of price. Both cheap and expensive extremes scare them off, even if the price is completely justified. Create an illusion of choice by bringing in 2 fake options alongside the desirable one (preferably in the center):

The Tale of the Double-Edged Sword Labelled Consumer’s Psychology

The Irresistible Tricks

In addition to everything mentioned above, there are some triggers that are guaranteed to work on the audience: customs, fear, nature, and wishful thinking. Let’s take a closer look.

Fear

For example, a product that meets the wanna-be amendments to the law, like new industrial filters can be shown as obligatory. Even though the law itself is yet to be passed, the customers can become worried of missing the deadline in the future to switch for the new filters.

Wishful thinking + appeal to nature

A body lotion can be fully-organic and even contribute to slower body hair growth (people want to believe that).

Appeal to common beliefs

Blaming global warming before advertising your new eco-friendly refrigerator is an appeal toward a common belief to establish the common ground between you and the lead.

Cunningham’s Law can also work in your favor. The law itself assumes that in order to get the right answer, you need to state the wrong one. Website commentaries are filled with people trying to prove each other wrong and promote their opinion. Hence, sometimes you can “accidentally” send a special offer to the “unintended” person:

The Tale of the Double-Edged Sword Labelled Consumer’s Psychology

People enjoy feeling special and being a part of an elite community. Creating the illusion of belonging to one will definitely bring up your customer’s interest. In this particular case, the “mistake” is fully artificial, but there are other implications of the law as well.

People are also prone to other biases:

The Tale of the Double-Edged Sword Labelled Consumer’s Psychology

  • Wisdom of the crowd, a.k.a. herd instinct that is the foundation for the broken windows theory.The Tale of the Double-Edged Sword Labelled Consumer’s Psychology
  • Framing effect – it matters how you pose the statement: our pest repellant kills 95% of insects vs. our pest repellant leaves alive only 5% of insects.
  • Narrative fallacy – making sense out of arbitrary information: the Enron scandal, Dreiser’s The Financier, or simply Ponzi Scheme are all good examples of people trusting charming charisma instead of incorruptible numbers. 
  • Anonymous authority fallacy is used in the following promotional approaches: the majority of people approve, a lot of responders likes, 5 out of 6 experts choose this product, etc.The Tale of the Double-Edged Sword Labelled Consumer’s Psychology
  • Recency bias / gambler’s fallacy / hot hand bias are all about pseudo-random outcomes that the human mind is limited to, unlike truly random ones that the real world generates. In a nutshell, people think that the probability of the event that has just occurred changes, while in reality it does not.The Tale of the Double-Edged Sword Labelled Consumer’s Psychology
  • Familiarity and status-quo biases contribute towards risk-aversion and brand loyalty that can be used for profit increase. Overtone window, for example, partially exploits the idea of status-quo by slowly bringing changes to everyday life, so people can get used to changes: this way face masks have become a public norm.

Conclusion

The list of tactics is far from exhaustive since psychology with its soul is difficult to understand with the use of logic. People are rationally bounded, meaning they make imperfect decisions, based on prior knowledge, present emotions, and current desires. More often than not, they often settle for good enough.

However, bear in mind that many scientific theories prefer to deal with perfected reality that has nothing to do with real life, yet they are still useful for explaining how things work. Besides, people also enjoy feeling smart, just make sure not to give them any reason to question your professionalism. Your leads should feel like they are winning, even though the game was rigged from the start in favor of the casino.

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